Return & Refund Policy

At Donateli, your satisfaction is our priority. If for any reason you're not completely satisfied with your order, we’re here to help.

Returns
You may return your item within 14 days of delivery, provided it is:

• Unused

• In original packaging

• In resellable condition

How to Start a Return
Email us at contact@donateli.com with your order number and the reason for return.

Refunds
Once we receive and inspect your return, your refund will be processed within 5–7 business days back to your original payment method.

Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item is defective or damaged.